If you have a new email address, it is important to update your email address with CreditReportsandScores.com because we often communicate with you via email, especially for your alert emails. To change your email address on your account, please call our Customer Service Department at 866-974-6188. A representative will be able to change it for you.

Our Customer Service Department hours are Monday - Friday, 5:00am – 8:00pm Pacific Time.

Your credit report will be available for you to view online for 60 days as long as you remain a member. If you cancel, you will no longer have access to your report. We recommend that you print out your report while it is available to you on line so you can reference it in the future if needed. Remember, you can order a new triple report with triple score at any time! These reports also will be available online for 60 days as long as you are a member.

The free report you received at signup was from one credit reporting agency. There are three credit reporting agencies that are recognized nationwide. Each of these credit reporting agencies are independent of each other and do not necessarily share information. As a result their reports are not necessarily the same. Since businesses might only check with one credit reporting agency at a time, it is important to know where you stand with each credit reporting agency. Therefore, pulling your triple report with triple score will give you a clear picture of your complete credit profile.

To cancel the service during your 7 day trial period, please call our Customer Service team at 866-974-6188. Operating hours are Monday - Friday, 5:00am – 8:00pm Pacific Time. To cancel after the 7 day trial period, simply login to your account and click on the "My Account" tab. You will see a link to cancel your service. Your membership will automatically be canceled. If you cancel after the 7 day trial period, you will be billed the monthly charge of $14.95 plus tax where applicable on or about the 8th day following your enrollment and about every 30 days thereafter until you cancel. After you cancel, you will not be billed for any future monthly payments. When you do cancel, you are canceling any future membership fee. Canceling does not entitle you to a refund for either the current or prior month's fees.

Emails from CreditReportsandScores.com might be going to your junk or bulk mail folders. Please make sure to mark all emails coming from www.CreditReportsandScores.com as safe. This will ensure you receive your alert emails as well as purchase receipts. Also, if you have changed your e-mail address, make sure you update your CreditReportsandScores.com account by calling our Customer Service Department at 866-974-6188, as well as updating your safe list to include emails from www.CreditReportsandScores.com.

But remember, your alerts will always show up on the dashboard, even if you don't receive the email. It is important to login to your account on a regular basis just to be safe. You also can view a list of your purchases from the "My Account" tab.

If you are having problems viewing your credit report, please call our Customer Service Department at 877-974-1563. A representative will help assist you in pulling your report.

Our Customer Service Department hours are Monday - Friday, 5:00am – 8:00pm Pacific Time.